Table of Contents
1. Pain Points
2. Action (Opps in Odoo)
3. Discovery Purchase Flow
4. Identify B2B use (Individual Vs Busines
5. Step-by-Step Customer Interaction Template
Tags: Sales
- Pain Point: B2B customers often don’t realize we offer B2B plans and expect the same prices as B2C.
- Action: Forward all B2B purchase inquiries (new plans, renewals, upgrades, downgrades, all-in-one subscriptions, or media purchases) to the Sales Manager by creating an Odoo Opportunity.
- Discovery Purchase Flow:
Acknowledge → Qualify (Identify B2B use) → Recommend → Contact request→ Set expectations
Scenario 1: Customer has qualified themselves as a Business
Step 1: Acknowledge
Thank you for reaching out. I’d be happy to help you find the best plan for your company.
Based on your needs, the Standard Business License is the most suitable. You can view our B2B plans here: [link].
We also offer custom plans if your usage or team size requires something different.
Qualify:
How many images do you expect to use per month?
Scenario 2: Customer has NOT yet qualified themselves as a Business
Acknowledge and Qualify:
Thank you for reaching out. I’d be happy to help you find the best option to meet your needs.
Yes, Month-to-Month subscriptions come with the Standard license which is suitable for using the images for a website.
To make sure you choose the right option, could you please confirm whether this will be for individual use or company use?The Individual license is great for freelancers, sole proprietors, or self-employed users.
Tip: Always define what an Individual license means when qualifying a lead. This prevents confusion and reduces follow-up questions about whether the Individual plan is sufficient.
Recommend:
Thanks for the clarification. Since the images will be used on behalf of your company, a Business plan would be the best fit for your needs.
You can explore the available Business options here: [link].
If your usage, download volume, or team size requires something different, we can also offer a custom plan tailored to your needs.
Tip: Avoid asking if the customer is “one person” or implying the Individual plan is enough. This prevents confusion and reduces follow-up questions about whether the plan is sufficient.
Special Requirements
Editorial content, rights transfer (advertising agencies), sensitive content (Enterprise). Do not mention commercial restrictions — just confirm that editorial images are included in the plan or respond to a customer question.
We have a wide collection of images featuring well-known public figures, including politicians, suitable for editorial content in magazines. We can prepare a curated collection for you featuring well-known public figures.
Step 3: Contact request
Thanks! To prepare a tailored offer for your company, could you please share your company name, email, and phone number?
Step 4: Set Expectations
Actions:
Copy and paste the customer’s requirements (plan/license, monthly usage, special needs) into Opportunity in Odoo.
Transfer to Sales as Opportunity in Odoo.
Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy.
5. Step-by-Step Customer Interaction Template
| Category | Customer Quote | Templates |
|---|---|---|
Initial Inquiry – Corporate Licensing
| My company is looking for a new stock image provided. What are the corporate licensing plans offered? In a month, my social media team downloads 30-40 images to be used for 7 different brands the company has. | #b2b-sales-company-needs Acknowledge: Thank you for reaching out. I’ll be happy to help you find the best solution for your company. You can explore the available Business options here: [link]. We can customize any plan to meet your needs. Contact request: To prepare a custom quote for your company, could you please share your company name, email, and phone number? Set expectations: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
| #B2B-contact_request | Thanks. To prepare a custom quote for your company, could you please share your company name, email, and phone number? | |
| #B2B-contacts-received | Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. | |
| Business vs Individual | Hi, can I still take individuals plan even tho I use it for work? Company plan seems to be too wide for us. |
#B2B why I need it Acknowledge: Thank you for reaching out. Business plans ensure your company has control over downloaded content, account users, and invoices. The licenses are held by the company, not individual employees.
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| Business Vs Individual | I went to set up an account for a client. They are a small nonprofit. This is the 1st time it asked is this for an individual or a business when I went to open an account. … If I say business, what changes? Do the prices get more expensive for a business? |
#B2B why more expensive Acknowledge:Thank you for reaching out. Yes, Business plans are more expensive than Individual plans. Business plans ensure your company has control over downloaded content, account users, and invoices. The licenses are held by the company, not individual employees. The Individual license is suitable for a freelancer, sole proprietor, or self-employed. How many images do you expect to use per month?
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| Fixed Number of Downloads | Can I buy a fixed number of downloads? | #B2B Subscription Vs Pack Acknowledge:Thank you for reaching out. Sure, you can but packs with a fixed number of downloads and use them as you go within one year. Alternatively, you can buy one of our subscriptions which are more affordable and can be canceled anytime. Qualify: I’d be happy to help you choose the right option for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users.
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| EL Vs Standard | What is the difference between a Stand. license and an Ext. license? | #Extended Vs Standard Acknowledge: Thank you for reaching out. The Standard License covers most usage scenarios, such as advertising, product packaging, books, business cards, and UI designs for websites and apps. It allows reproduction of images up to 500,000 times. The Extended License is required if you plan to use an image in merchandise intended for resale or distribution, such as postcards, posters, clothing, artwork, gift wrapping, board games, or website templates. Qualify: I’d be happy to help you choose the right plan for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. What are you going to use images for and how many images do you need? Customer response: We produce a 68 page magazine up to 15,000 subscribers. We also have a email and online content that we would use the images for. Could we use the standard license? Qualify: Yes, the Standard license is sufficient. You can view our B2B plans here: [link]. We can also offer custom plans if your usage or team size requires something different. How many images do you expect to use per month? Customer response: we would need more than 150, but less than 500 images per month. Contact request: We’ll prepare a custom plan and quote for your company. Could you please share your company name, email, and phone number?
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| Monthly / Short-term Subscription | I would like to order subscription but only for one month, not for 1 year. Is it possible? | Acknowledge: Thank you for reaching out. Yes, sure. I’d be happy to help you choose the right option for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. Qualify: Thank you for clarifying. Based on your needs, a Business plan with a Standard Business License would be the most suitable option. You can view our Business plans here: [link]. Business Month-to-month plans aren’t on the website, but we can make a custom plan for you that you can cancel anytime. How many images do you need per month? NB: If the customer only needs a one-month plan, support can sell directly.
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| Custom plan | I'm currently using Shutterstock’s annual plan (350 downloads/month, €1399/year) for commercial website projects (client work). We’re considering switching to Depositphotos for our agency, and I wanted to ask if you could offer a better deal or custom plan for a similar usage volume (around 300–400 downloads per month). I’ve attached our current invoice from Shutterstock for reference — maybe you can propose something more competitive? | Acknowledge: Thank you for reaching out! I’m glad you’re considering DepositPhotos for your agency. We can definitely create a custom plan tailored to your usage of 300–400 downloads per month, which could be more competitive than your current plan. Contact request :To prepare a custom offer, could you please share your company name, email, and phone number? |
| All-in-One | What plan can I choose so that the subscription includes both photos, videos, and audio files? | #all-in-one Acknowledge: Thank you for reaching out. I’d be happy to help you choose the right plan for your needs. We offer custom all-in-one plans that provide access to photos, videos, and audio files in a single plan. Qualify: I’d be happy to help you choose the right plan for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. |
| Unlimited plan | Is there an unlimited option for those services? | #Unlimited plan Yes, we offer unlimited plans upon request even though these plans are not listed on our website. To prepare a custom quote, could you please share your company name, email, and phone number? |
| License transfer | So, as an agency, can we purchase a standard license, add an element, and provide it to a client for use? | Acknowledge: Thank you for reaching out. Yes, you can purchase the Standard Business license and include licensed files in a project or product you deliver to a client, that’s fine. The client can use the files as part of that project. If the client wants to use the files separately for another project or on their own, they will need their own license, which usually requires an Enterprise plan. NB: Usually, agencies require Enterprise for license transfer. Qualify: Please let me know which case applies to you, and I’ll help you upgrade or pick the right plan. |
| License | I would like to use one of your images on my website. What license to i need? | Acknowledge:Thank you for reaching out. The Standard license is sufficient to use images on the website. Qualify: I’d be happy to help you choose the right plan for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. |
| B2B Video subscription | https://my.livechatinc.com/archives/T91MD96V5W | |
| 100 for $80 | Does the 100 pictures offer also apply to companies? | Acknowledge:Thank you for reaching out. Unfortunately, this offer comes with an Individual license. The Individual license is suitable for a freelancer, sole proprietor, or self-employed user. However, we can prepare a custom offer for 100 images under a Business license. Qualify: To prepare a custom offer, could you please share your company name, email, and phone number?
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| Zendesk |
I am looking for month to month for a company. we are a small business. do you have one ? | Hi [Customer Name], Thank you for reaching out. Yes, sure. I’d be happy to help you choose the right plan for your needs. You can view our Business plans here: [link]. We can also customize a month-to-month plan to better match your usage. To prepare a tailored offer for your company, could you please share your company name, email, and phone number? Best regards, |
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