To ensure customers are aware of our B2B plans, can compare pricing, and understand what to expect, we encourage all team members to follow the same purchase discovery flow and templates. Consistency helps build trust and improves deal closure rates.
Recommended Discovery Flow
Acknowledge → Qualify → Recommend → Collect Info → Handoff
Tags: Sales, Business
Step 1: Acknowledge, Qualify, and Recommend Plan / License
Scenario 1: Customer has qualified themselves as a Business
Agent Template – Acknowledge and Recommend:
I’d be happy to help you find the best plan for your company. Based on your needs, the Standard Business License is the most suitable. You can view our B2B plans here: [link].
We also offer custom plans if your usage or team size requires something different.
Qualifying Question:
How many images do you expect to use per month?
Scenario 2: Customer has NOT yet qualified themselves as a Business
Agent Template – Acknowledge and Qualify:
Yes, our Month-to-Month subscriptions come with the Standard license which is suitable for using the images for a website.
Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users.
Recommend:
You can view our B2B plans here: [link].
We also offer custom plans if your usage or team size requires something different.
Step 2: Special Requirements
Agent Template – editorial content, transferring rights (advertising agencies) sensitive content (Enterprise):
Agent Template – magazines, newspapers, news outlets, etc may need editorial content. Do not mention commercial restrictions — just confirm that editorial images are included in the plan or respond to a customer question.
Agent: We have a wide collection of images featuring well-known public figures, including politicians, suitable for editorial content in magazines. We can prepare a curated collection for you featuring well-known public figures.
Step 3: Collect Contact Information
Agent Template – Collect Contact Info:
Thanks! Could you share your company name, email, and phone so our Sales team can prepare a custom plan for you?
Step 4: Set Expectations & Handoff
Agent Actions:
Copy and paste the customer’s requirements (plan/license, monthly usage, special needs) into Opportunity in Odoo.
Transfer to Sales as Opportunity in Odoo.
Agent Template –
Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy.
Customer Pre-Purchase Questions & Agent Templates
| My company is looking for a new stock image provided. What are the corporate licensing plans offered? In a month, my social media team downloads 30-40 images to be used for 7 different brands the company has. |
Step 1: I’d be happy to help you find the best stock image solution for your company. Based on your needs, the Standard Business License is the most suitable. You can view our B2B plans here: [link]. Step 2: Will the images be used primarily for social media, or also for ads, websites, or print? Step 3: Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
| What is the difference between a Stand. license and an Ext. license? |
Step 1: The Standard License covers most usage scenarios, such as advertising, product packaging, books, business cards, and UI designs for websites and apps. It allows reproduction of images up to 500,000 times. The Extended License is required if you plan to use an image in merchandise intended for resale or distribution, such as postcards, posters, clothing, artwork, gift wrapping, board games, or website templates. I’d be happy to help you choose the right plan for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. What are you going to use images for and how many images do you need? Customer response: We produce a 68 page magazine up to 15,000 subscribers. We also have a email and online content that we would use the images for. Could we use the standard license? Step: 2 Yes, the Standard license is sufficient. You can view our B2B plans here: [link]. We can also offer custom plans if your usage or team size requires something different. How many images do you expect to use per month? Customer response: we would need more than 150, but less than 500 images per month. Step 3: Thanks! Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
| I would like to order subscription but only for one month, not for 1 year. Is it possible? |
Step 1: Yes, sure. I’d be happy to help you choose the right plan for your needs. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. What are you going to use images for and how many images do you need? Step 2: Thank you for clarifying. Based on your needs, the Standard Business license will be sufficient. You can view our B2B plans here: [link]. We can also customize a month-to-month plan to better match your usage. Step 3: Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Would you like me to share the purchase link with you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
| I'm interested in annual plan for Company. However, I don't think we would use 30 images a month. No option for fewer? |
Step 1: Sure, we also offer custom plans with fewer images per month if that better suits your needs. You can view our Business plans here: [link]. Step 2: Step 3: Thanks! Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: |
| I want to understand better how the pricing works and what is included. If we are going to use only images, is there any chance to buy a package with a fixed number of pictures, or do you have to pay per downloaded image? |
Step 1: Sure, you can choose a plan with a fixed number of downloads per month or year. Subscriptions are more affordable and don’t require an annual commitment. How many images do you need per month? Step 2: Step 3: Thanks for sharing! Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
| What plan can I choose so that the subscription includes both photos, videos, and audio files? |
Step 1: I’d be happy to help you choose the right plan for your needs. We offer all-in-one plans that include access to photos, videos, and audio files. Do you need an Individual or Business license? The Individual license is great for freelancers, sole proprietors, or self-employed users. Step 2: Step 3: Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
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I went to set up an account for a client. They are a small nonprofit. This is the 1st time it asked is this for an individual or a business when I went to open an account. … If I say business, what changes? Do the prices get more expensive for a business? |
Step 1: Yes, Business plans cost more as they grant a company/business license, authorizing multiple users to license and use images. Moreover, Business plans offer additional rights and collaborative tools to manage sub-accounts. With a company license, you can always retain control of your account even when your colleague leaves the team. Step 3: Thanks for sharing! Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
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I'm currently using Shutterstock’s annual plan (350 downloads/month, €1399/year) for commercial website projects (client work). We’re considering switching to Depositphotos for our agency, and I wanted to ask if you could offer a better deal or custom plan for a similar usage volume (around 300–400 downloads per month). I’ve attached our current invoice from Shutterstock for reference — maybe you can propose something more competitive?
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Step 1: Thanks for sharing the details — I’m glad you reached out! Sure, we can customize a more competitive option for your agency. Step 2: Step 3: Could you please share your company name, email, and phone number so our Sales team can prepare a personalized plan for you? Step 4: Thanks! I’ve passed your info to the Sales team. They’ll get back to you within one hour with your custom offer and a link to buy. |
| So, as an agency, can we purchase a standard license, add an element, and provide it to a client for use? | |
| I would like to use one of your images on my website. What license to i need? | |
Zendesk template
CUSTOMER: hi. I am looking for month to month for a company. we are a small business. do you have one ?
Share the official B2B/Corporate plans link:
https://depositphotos.com/subscribe/corporate/image.htmlAsk for monthly image usage and phone number if they need a custom plan.
Explain that a custom plan can be offered based on their needs.
Template
Hi [Customer Name],
You can check our B2B monthly plans here: https://depositphotos.com/subscribe/corporate/image.html
If you’d like a custom plan, please let us know your monthly image needs and phone number and we will help you find the best solution for your business.
With our B2B plans, you’ll get a Business license and the ability to share downloads and your account with your team.
Best regards,
[Your Name]
Depositphotos Support Team
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